Exchange Policy

Last updated: September 2026

Exchange Policy

At DeltaKart, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may be eligible for an exchange subject to the conditions below.

1. Exchange Period

We offer a 5-day exchange period for eligible products.

The exchange request must be raised within 5 days from the date of delivery.

Please note: Exchange eligibility may vary by product. Please check the product page for any product-specific exchange conditions.

2. Eligibility for Exchange

To be eligible for an exchange:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • All original tags, accessories, and included items should be retained.
  • You must provide your order details or proof of purchase.
  • The product should not have been damaged due to misuse, improper handling, or accidental damage.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item

please contact DeltaKart as soon as possible with your order number and clear photos/videos of the issue.

We will review the request and, if approved, arrange the appropriate resolution.

4. Non-Exchangeable Products

Certain products may not be eligible for exchange.

These may include:

  • Products specifically marked Non-Returnable / Non-Exchangeable on the product page
  • Used or damaged products
  • Products damaged due to misuse
  • Products without their original packaging
  • Personalized or customized products, where applicable
  • Products where the specified exchange period has expired

Product-specific exchange conditions mentioned on the product page will take precedence.

5. How to Request an Exchange

To request an exchange, contact our customer support team through the contact details provided on our website.

Please provide:

Order Number
Customer Name
Registered Mobile Number
Reason for Exchange
Photos/Videos of the Product, if applicable

Please do not send a product back without first receiving confirmation from DeltaKart.

6. Exchange Process

Once your exchange request is received:

  1. Our team will review your request.
  2. We may request photographs/videos for verification.
  3. If approved, we will provide instructions for the exchange/pickup.
  4. The product must be made available for pickup in the condition specified above.
  5. After the returned product is received and inspected, the exchange will be processed if it meets our eligibility requirements.

7. Exchange Due to Customer Preference

Exchanges due to reasons such as change of mind, incorrect selection, or personal preference may not be available for all products.

Please check the individual product page or contact customer support before placing your order if you have any questions regarding exchange eligibility.

8. Shipping Charges

If the exchange is approved because the product was damaged, defective, or incorrectly delivered, DeltaKart will determine the appropriate return/exchange shipping arrangement.

For other exchange requests, shipping charges may apply depending on the product and circumstances.

9. Contact Us

If you have any questions about our Exchange Policy, please contact DeltaKart Customer Support.

Email: support@deltakart.com
Phone/WhatsApp:  8876543211